Help
Frequently asked questions
Listing a car, buying one, and looking after your account.
Selling your car
Is it really free?
Yes. A Standard listing costs nothing, and we take no commission when your car sells, so the full price stays with you. Premium is an optional upgrade you can take or leave.
How do I list my car?
Choose SELL from the menu. Enter your registration and we will look up the make, model and specifications for you, or type them in yourself. You will need a free account to publish.
When does my listing go live?
Every listing is checked before buyers see it, which usually takes a few minutes. It shows as Under review in My listings until the check passes, then goes live by itself.
How many photos can I add?
15 on a Standard listing and 30 on Premium. Drag them into whatever order you like: the first photo is the one buyers see in search results.
Do I have to publish my phone number?
No. It is optional, and a listing without one still takes messages from buyers. If you do add a number it is never written into the page itself, so it cannot be collected in bulk.
Can I change my listing once it is live?
Yes. Open My listings, change any detail or photo and save, and your listing updates straight away. You can also pause it and put it back up whenever you want.
How long does my listing stay online?
Until you take it down. Nothing expires and nothing renews, on either listing type.
How do I mark my car as sold?
Press Mark sold on the listing in My listings. It comes off the market for good, so if the sale is only close, pause it instead.
I run a dealership. Can I list my stock?
Yes, with no commission and no limit on how many cars you list. Dealers also get their own page on the site showing every car in the yard.
Standard and Premium
What is the difference between the two listing types?
Both are seen by the same buyers and neither expires. Premium buys visibility and a few extras.
StandardPremium
Photos1530
Stays online until sold
Ranked above standard listings–
Bumped weekly to the top of results–
Rotates on the front page–
Shared to our Facebook page–
Number plates blurred automatically–
Is Premium a one-time payment?
Yes. Premium is paid once and lasts for the life of the listing.
Can I move a listing to Premium later?
Yes. While a listing is live you will find the upgrade on its card in My listings. Your photos, description and enquiries all stay as they are.
Buying a car
Do I need an account to contact a seller?
No. Send a message from any listing, or show the seller’s phone number, without signing up. Searching, messaging and calling are all free.
Why is there a check before a phone number is shown?
It takes a second and it keeps sellers’ numbers away from the software that collects them in bulk. If a listing shows no number at all, that seller has chosen not to publish one, so send them a message instead.
Do you check the cars that are listed?
We review every listing before it appears, but that is a check of the advertisement, not of the car. Always inspect a car yourself, meet in a public place, and never pay before you have seen it.
Your account
Where do I find my listings and messages?
Open MY ACCOUNT in the top right. Your listings, your messages and your settings are all in there.
How do I reset my password?
From the sign-in page, the website footer, or the link below. We email you a link to set a new one.
Can I add a second step at sign-in?
Yes. Turn on Code at sign-in in your settings and we will email a six digit code each time you sign in, so a guessed password is not enough on its own.
My sign-up was refused. Why?
New accounts have to be created from an Australian connection. A VPN or a private relay is the usual reason this happens, so turn it off and try again.
How do I close my account?
There is a Close your account option at the bottom of your settings. Your listings come down with it and it cannot be undone.
Privacy and support
What do you do with my information?
We do not sell your details and we do not pass them to anyone for marketing. We do record basic usage information, such as the pages viewed and the IP address they were viewed from, to keep the site secure and to show sellers how many people looked at their car. You can ask us to delete your information at any time.
Someone has sent me a suspicious message. What should I do?
Tell us through the contact page and we will look at the account. Be wary of anyone who offers to pay more than you asked, wants to arrange shipping, or pushes you to move the conversation somewhere else before they have seen the car.
How do I contact support?
Our support runs on email. Send us a message from the contact page and we will come back to you there.