Privacy Policy

Last updated 5 November 2026

This explains what CarListing.com.au collects, why, and who sees it.

What we collect

  • Your account: your username, email address and password. We never store the password itself. If you sign in with Google, we get your name and email address from Google.
  • Your listings: the car's details, photos, description and location, and your phone number if you add one.
  • Messages: the enquiries and messages you send through the site.
  • Chats with Carli: the messages you send Carli, our chat helper, and its replies. Email addresses and phone numbers you type are removed before your message is sent anywhere.
  • Payments: taken by Stripe. Your card details go straight to Stripe and never reach us.
  • When you visit: your internet address, your browser and device, and the pages you open.

Why we collect it

  • To publish your listings and put buyers in touch with sellers.
  • To email you about your account, your listings and messages. Promotional email can be turned off in Settings.
  • To keep bots, scammers and spam off the site. When you visit, our security check looks at your browser, your device and the connection you use.
  • To check every listing before it goes live.
  • To answer your questions in Carli, and to check that its answers are right.

Who sees it

  • Anyone can see your listing. Your phone number is shown only to signed-in members who ask to see it.
  • When you send an enquiry, the seller gets the details you entered and your message.
  • We may share your listing on our Facebook page.
  • Companies that help us run the site: Cloudflare (hosting, security and running Carli), Microsoft (email), Stripe (payments), Google (Sign in with Google), Anthropic (checks listing text and writes Carli's replies) and RunPod (processes photos).
  • Carli is an AI chat helper and can make mistakes. Your messages to it are sent to Anthropic, in the United States, which writes the replies.

We never sell your information. Apart from the above, we only give it to anyone else if the law requires it.

Cookies

We use cookies to keep you signed in and to remember that you passed our security check, so you are not checked on every page. We do not use advertising or tracking cookies.

How long we keep it

  • Your account and listings: while your account is open. Closing your account takes your listings down. To have your information deleted, email us.
  • Records from our security check: about three months.
  • Chats with Carli: the last few messages of a chat are kept for 30 minutes so Carli can follow the conversation. A record of each message and reply, with email addresses and phone numbers removed and without your internet address or account, is kept for about three months.
  • Our old rego check, which ended on 2 October 2026, kept a record of each lookup for 30 days, then deleted it.

Your choices

You can ask to see or correct the information we hold about you, or ask us to delete it, by emailing [email protected].

If you are unhappy with how we handled your information, tell us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy, we will update the date at the top.

Contact

Email [email protected].

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