Help centre

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TopicSigning in and security

Your account

Signing in and security

Keep your account yours, and get back in if you are locked out.

Forgot your password

Choose Forgot your password? on the sign-in page and we will email you a link to set a new one. Reset your password

Code at sign-in

Turn on Code at sign-in in your settings and we email a six digit code each time you sign in, so a guessed password is not enough on its own.

Sign-up refused

New accounts have to be created from an Australian connection. A VPN, a work network or a private relay is the usual reason. Turn it off, or use your phone on mobile data, and try again.